Tried to update your ShopPay payment method and received the error message "We had trouble updating your payment info. Please try again." What to do?

This error message is coming directly from Shopify's ShopPay payment gateway directly and not from our subscriptions app. From what we have noticed, this happens if customers remove their payment method from their ShopPay account and then try to add a new one. To bypass this, you simply have to first add a new payment method to their ShopPay account and save it.

Basically, the trick to bypass this is to simply not remove the payment method from the ShopPay account. 

You can see this in the example screenshots below:

1.) Go to edit your payment method on the ShopPay Payment Method edit screen

2.)You can click the three dots on the right side of the card and then click the Red Trash icon (DON'T do this). For clarification, you must NOT click this, as it will prevent you from adding a payment method to your ShopPay account anymore. Instead, you should click the “Use a different card” button.

3.) You will then be met with the error message "We had trouble updating your payment info. Please try again." and are unable to add your payment method anymore

Instead of this, what you need to click the “Use a different card” button and add the card:

If you have followed the instructions and updated your payment method using the “Use a different card” button, then your payment method will be properly updated.

Please contact us at Jack@wearemakers.info if you experience any issues with this!